For purchases made through the Darlington Opticians website

Last updated: 11 September 2026

Introduction

These Terms and Conditions of Sale explain how products may be ordered from Paul Darlington Ltd trading as Darlington Opticians through our website. By placing an order, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer under UK law.

Website owner and contact details

• Business name: Paul Darlington Ltd T/A Darlington Opticians.

• Email: paul@darlingtonopticians.co.uk.

• Telephone: 01685 723785.

• Please add your registered office address, company registration number, VAT number if applicable, and the website address before posting these terms.

Ordering

Adding products to your basket does not create a contract. Your order is an offer to buy the selected products. A contract is formed only when we confirm acceptance of your order. You will have the opportunity to review and correct your order before completing checkout. We may refuse or cancel an order where products are unavailable, payment cannot be authorised, eligibility checks are not satisfied, or there is an obvious pricing or description error.

Products

• We may offer contact lenses, non-prescription sunglasses, accessories and related optical products.

• Product images and descriptions are provided for guidance and may vary slightly from the product supplied.

• Contact lenses are supplied only where it is lawful and appropriate to do so, and we may require confirmation of a valid contact lens specification or other information before dispatch.

• Products are subject to availability and we may withdraw or change products at any time.

Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges and any other applicable costs will be shown before you place your order. Payment must be made during checkout using the payment methods offered on the website. If an obvious pricing error is identified, we will contact you before accepting or processing the order.

Delivery

We deliver to UK mainland addresses unless stated otherwise at checkout. Estimated delivery times are provided for guidance only. We will aim to deliver your order within 30 days unless a different delivery period is agreed. Risk in the products passes to you when the products are delivered to the address provided.

Cancellation rights

If you are a consumer buying online, you usually have the right to cancel your order within 14 days after the day you receive the goods. To cancel, contact us using the details above and clearly state that you wish to cancel. The right to cancel may not apply to certain products, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, personalised or custom-made products, or other products excluded by law.

• Do not open sealed contact lenses or other hygiene-sensitive products if you may wish to return them.

• You must take reasonable care of products while they are in your possession.

• You are responsible for return postage unless the product is faulty, not as described, or we agree otherwise.

Returns and refunds

If you cancel within the applicable cancellation period, you must return the products to us without undue delay and no later than 14 days after telling us you wish to cancel. We will refund eligible payments without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that you have sent them back. Refunds will normally be made using the same payment method used for the original purchase. We may reduce a refund where products have been handled more than necessary to establish their nature, characteristics and functioning.

Faulty or incorrect products

If a product is faulty, damaged, not as described, or the wrong item has been supplied, please contact us as soon as possible. Your legal rights under the Consumer Rights Act 2015 are not affected.

Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights that cannot be excluded by law. Subject to this, we are not responsible for losses that were not reasonably foreseeable, or for business losses where products are bought for personal consumer use.

• Nothing in these terms affects your statutory consumer rights.

• Products should be used only in accordance with any instructions provided and, where relevant, advice from an optical professional.

• You are responsible for ensuring that any information you provide to us is accurate and complete.

Website use and account terms

You must use the website lawfully and must not misuse it, attempt to interfere with its operation, or provide false information. If the website allows customer accounts, you are responsible for keeping your login details secure and for activity carried out through your account.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the terms shown on the website at the time you place that order.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights to bring a claim in the courts of the part of the United Kingdom where you live.

Contact us

For questions about these terms, orders, cancellations, returns or refunds, contact Paul Darlington Ltd T/A Darlington Opticians by email at paul@darlingtonopticians.co.uk or by telephone on 01685 723785.