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ACCESSIBILITY STATEMENT

Darlington Opticians Merthyr Tydfil & Tredegar

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Our Commitment to Accessibility

Darlington Opticians is committed to ensuring that our services, premises, and website are accessible to everyone. We aim to provide inclusive, safe, and equitable access to eye care for all patients, including people with disabilities, sensory impairments, learning differences, long‑term conditions, and those who may require communication support.

We follow the principles of the Equality Act 2010, NHS Wales accessibility standards, and the Web Content Accessibility Guidelines (WCAG) 2.1 AA wherever reasonably possible.

Accessible Eye Care Services

We provide reasonable adjustments to support patients who may need help accessing our services. These may include:

  • Large‑print or Easy Read information

  • Adjusted appointment times

  • Quiet waiting areas where possible

  • Assistance with forms or written information

  • Support for people who are digitally excluded

  • Communication support (e.g., speaking slowly, reading information aloud)

  • Allowing a family member, carer, or advocate to accompany you

  • Wheelchair‑accessible testing rooms (where available)

  • Alternative testing methods for patients with mobility, sensory, or cognitive needs

If you need any adjustments before your appointment, please let us know — we are always happy to help.

Website Accessibility

We want our website to be easy to use for everyone. We aim to:

  • Use clear, simple language

  • Provide consistent navigation

  • Ensure text is readable and high‑contrast

  • Make pages compatible with screen readers

  • Provide alt‑text for images

  • Ensure forms are accessible and labelled clearly

  • Avoid flashing or distracting content

  • Support keyboard navigation

If you experience any difficulty using our website, please contact us so we can assist you and improve accessibility for others.

Information in Alternative Formats

We can provide practice information, policies, and patient materials in:

  • Large print

  • Easy Read

  • Plain English

  • Email or printed formats

  • Alternative languages (including Welsh) where reasonably available

Please contact us if you require information in a different format.

Physical Accessibility at Our Practices

Merthyr Tydfil – 66 High Street

  • Step‑free access: Yes

  • Accessible testing room: Yes

  • Assistance available for mobility needs

Tredegar – 37 Commercial Street

  • Step‑free access: Yes, utilising portable access ramp

  • Accessible testing room: Yes

  • Assistance available for mobility needs

Communication Support

We can provide:

  • Extra time for appointments

  • Clear verbal explanations

  • Written summaries

  • Support for people with hearing or visual impairments

  • Assistance for people with learning disabilities or cognitive difficulties

We also welcome the use of:

  • Interpreters

  • Advocates

  • Communication aids

  • Assistance animals

Feedback and Reporting Accessibility Issues

We welcome feedback on how we can improve accessibility.

Email: paul@darlingtonopticians.co.uk  Telephone: 01685 723785  In person: Speak to any member of our team at Merthyr Tydfil or Tredegar

We aim to respond to accessibility queries within 5 working days.

Continuous Improvement

We review accessibility regularly as part of our commitment to:

  • NHS Wales quality improvement

  • WGOS service standards

  • GOC Standards for Optical Businesses

  • Website updates and digital accessibility improvements

We will update this Accessibility Statement whenever our services or website change.

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